Contact Us

For any question, technical issue, or feedback about CHEERO, email us at:

If your question is about your account, please include your CHEERO ID (found in the app under Profile → ID & Password) so we can help you faster. We aim to respond within a few business days.

Frequently Asked Questions

Q.What is CHEERO?

CHEERO is a place to declare a personal challenge — a goal, habit, or project you're taking on — and get cheered on by others with a single tap. There are no public comments anywhere in CHEERO; reactions are the only public interaction.

Q.How do I post a challenge?

Open the Post tab, write what you're taking on (up to 120 characters), and tap "Post Challenge." Your challenge appears in the Explore feed, where other users can react to it.

Q.What do Support, Celebrate, and With You mean?

They're the three ways to cheer someone on: Support for encouragement, Celebrate for a win, and With You to show solidarity. Tapping one adds your reaction to that challenge — there is no way to leave a written comment.

Q.How do I mark my challenge as achieved or stopped?

Open your own challenge and use the Update Status panel to mark it Achieved, mark yourself Struggling, or Stop the challenge. Achieved and stopped challenges move to their own tabs in Explore.

Q.How do chat and video calls work?

Open someone's profile and send a Chat Request or a Video Call Request. The other person must approve the request before a conversation or call can start. Chat is free. Video calls use a Cheer Pass.

Q.What is a Cheer Pass?

A Cheer Pass is a fixed-duration pass (5, 20, 45, or 90 minutes) used only for video calls. You can purchase one from the Cheer Pass Store inside the app; prices are shown at the time of purchase.

Q.Can I control who contacts me?

Yes. From Settings & Legal inside the app, you can turn chat requests and video call requests on or off independently, and control push notifications for each.

Q.How do I report or block someone?

Tap the Report or Block icon, available on every challenge and profile. Blocking a user immediately hides their challenges from your feed.

Q.Where do I find my CHEERO ID and password?

Go to Profile → ID & Password. Keep this information safe — it's what you use to log in on another device.

Q.How do I delete my account?

Go to Settings & Legal → Delete Account, inside the app. Your account, your challenges, and all associated data are permanently deleted. If you're unable to access the app, email support@just-day.com from the address associated with your account and we will delete it on your behalf.